If you encounter problems with the system after the upgrade, please fill out a service ticket by clicking on the help icon (the question mark at the top of every screen in Blackboard.
The Blackboard system at the University of Miami has been successfully upgraded from Blackboard Learn Service Pack (SP) 8 to SP 9. This upgrade does not change any features of the system or the interface. If you encounter problems with the system after the upgrade, please fill out a service ticket by clicking on the help icon (the question mark at the top of every screen in Blackboard. If you cannot log into Blackboard, go to "http://www.courses.miami.edu" and click on the "Contact the Blackboard Help Desk" link. Through either process you will be brought to this web page. Click on the "Create a Blackboard Help Desk Ticket" to bring up the service ticket. Fill out the form and submit it. You will get an email response when the ticket is created, and then updates as we work on it.
The Blackboard system has been upgraded and the system is now being verified. We will upgrade the status around 2:00 pm. At that time, if everything was successful, the system will be released for full use.
Until the testing is completed, there is a chance that any work performed on the system will be lost. If problems are discovered, it may be necessary to roll the system back to its status as of 8:00 pm on Friday, 12/21/2012. Any activity made to the system after 8:00 pm on Friday would be lost. This is a small risk, since everything looks good, but a risk you take if you decide to work on the system right now. If you are going to work on the system at this time, please keep copies of your work so that you can recreate it later, if the system should have to be restored. The UM Blackboard system maintenance began at 8:00 pm. Expect the next status report on Saturday morning around 10:00 am.
The Blackboard system at the University of Miami will be unavailable from 7:00 pm EST on Friday, December 21, 2012 until Monday, December 24, 2012, at 7:00 am EST. Come back here, to http://blackboardinfo.weebly.com, for status reports and updates during and after the service outage.
The login process is currently the same as it used to be. The change was attempted at 7:00 am on Sunday, 10/7/2012, and did not work. At around 7:45 am the previous login process was restored.
The changeover process will be reviewed and attempted again at some future time. Bill Vilberg, [email protected], 786-250-2255 UPDATE @ 8:00 AM on 10/7/2012: This process failed to work so the previous login page/process has been restored. In order to fix a login problem that some people usingInternet Explorer were having, the login page and underlying process is being changed. The only change that you should see is a slightly different login selection page. You will login the same way you have in the past. The change will take place at 7:00 am on Sunday, October 7, 2012. Here is a screen shot of the new login selection page. You can see that it is almost identical to the current page. Please feel free to contact us with any questions or issues you might have. Our business hours are from Monday to Friday from 9am to 5pm and our phone number is 305-284-3949 or you can email us at [email protected]. During the changeover you can text or call me, Bill Vilberg, on my cell phone at 786-218-3052.
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Contact InfoFor more information, contact the University of Miami Blackboard Help Desk at 305-284-3949 or [email protected] ITEM Categories
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